How do contactless viewings work?

Covid-19 update: To maintain the health and safety of our users we ask that everyone sanitize their hand before and after their viewing and wear a face mask.

Open the door and show yourself around on your own timeline

1. Choose a one-hour time window

You'll see the next available viewing window first in the list. Choose a single, one-hour slot.

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2. Get verified for viewings

Before your viewing slot starts you'll need to verify your identity. In order to get the code for a contactless viewing, everyone is required to do two things:

  1. Verify your identity. We need to know that you are who you say you are in case anything is reported damaged or missing during the viewing.

  2. Put a card on file. You'll also be asked to have a payment method on file. You will never be charged unless a damage report has been filed and verified by our team.

To make sure you're verified, either follow the steps from the listing page after scheduling your viewing or go to the "Personal details" tab of your Flip profile and scroll down to the section called "Identity".

We use Onfido for identity verification and Stripe to hold your payment information. Both use AES-256 encryption to secure your data.

3. When your time window starts, you'll get an access code


Now you'll be able to view the exact listing location. Head there, and look for the black keybox hanging on the door of the apartment or house that you're viewing.


Type your one-time code on the front of the keybox and it will open. The key will be inside of it. Open the door, put the key back inside and leave the keybox as you found it.

4. Take the keys out of the keybox and open the door

Do what you need in order to get a sense of what it would be like to live there - run the faucets and the shower, open the fridge and open closets - just remember to leave things as you found them.

Community guidelines

In order to maintain the health and safety of outgoing tenants on other tenants in the building, we ask that you take the following precautions before and during your viewing window.

Wear a mask

According to the CDC, even a symptomatic people can spread coronavirus, and the virus is spread by droplets that come out of your mouth when you speak, cough or sneeze. To keep everyone safe, we ask that you wear a cloth face covering at all times during your viewing.

Wash or sanitize your hands before

Use hand sanitizer before you enter the building and the unit. In other words, before you touch anything that current residents will also be touching remember to make sure your hands are clean.

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