How do Flip's apartment viewings work?

We created a trustworthy way for people to view apartments without the hassle of coordinating schedules and waiting for a stranger to open the door for you. Once your account has been verified you can pick up a set of spare keys from a nearby keybox, show yourself the apartment and return the keys after you've checked it out.

This means you'll be alone in someone else's apartment, and with great privilege comes great responsibility: we require apartment viewers to verify their identities on our platform, as well put a payment method on file, in case anything is damaged or stolen while you're in the space.

Some details on how to schedule a viewing:

1. Choose whatever time window works

When you inquire about a listing you'll see a button that says "schedule a viewing" at the top of the screen. Press that and choose a one-hour time window that works for you.

2. Verify your identity

To keep everyone safe, we require a couple of extra verification steps before you can get access to the apartment. We use your photo identification and biometric analysis to confirm that you are who you say you are. This means you'll upload your license and take photo of yourself, and our platform will analyze both. You'll also be asked to have a payment method on file in case you don't follow our viewing guidelines (e.g., not returning the keys). We haven't had to charge anyone yet and hope we never do!

The other way to get verified is to connect your bank account on Flip. We accomplish this through a third party payment platform called Plaid, and here's more information about how your bank login is protected.

3. Get the access code

One hour before your viewing starts you'll get a keybox access code with detailed instructions on how to find your keybox. Keyboxes are either on the street or hanging on the door of the apartment itself. Find it, type in the code and grab the keys.

When you're done, return to the keybox, open the box again and leave the key where you found it.

If you have any questions about Flip viewings, or run into issues while on a viewing, please head here.

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