How do Flip's apartment viewings work?

On Flip you can schedule a viewing on your own time, pick up the keys from a nearby cafe, show yourself the apartment and then drop the keys back off.

You'll be alone in the apartment and you'll have access to someone's house keys, so we require identity verification and an on-file payment method before you start viewing apartments on Flip.

1. A couple clicks to get verified

Our verification method requires you to connect your bank account by logging into your online banking portal. This is the fastest most secure way to verify you.

Our platform uses the same secure technology that banks use to protect your data and login credentials. We never have access to your login credentials.

2. Tour apartments on your own

Once you’ve scheduled a viewing you’ll get instructions to pick up the keys at a cafe or store close to the home. This will include a temporary access code to a lockbox stored in the cafe and instructions for finding the apartment when you're in the building.

Your access code will open the box and you can remove the key and go check out the apartment. When you're done, return to the cafe, open the box again and leave the key where you found it.

If you have any questions about Flip viewings, or run into issues while on a viewing you can contact our support team 24-7 [email protected].

Please note that self-guided viewings are not currently available in the iPhone app.

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