How do you protect listings during viewings?

To make it easier for people to see your apartment and decide if they want to rent it or not, we built a way for them to safely view the space while you're out of the house.

If you're still living in the apartment and you installed a keybox out front (or you're about to) you're probably wondering:

How do you vet viewers?
Can I control when people come?
Do you notify me about upcoming viewings
What happens if something goes missing
Can my pets stay home?

Viewers are carefully vetted

Viewers have to go through a careful verification process before scheduling a viewing. We scan their government-issued ID and confirm that it's genuine and confirm that they are who they say they are using biometric analysis. We also keep a payment method on file during viewings to deter thefts.

On your schedule

It's only possible to pickup the keys and do a self-guided viewings during time period that you white-listed, for example between 10 a.m and 5 p.m. on weekdays. As soon as a viewing is scheduled, you'll receive a notification. You can be in the apartment when a viewing happens or not - it's up to you.

Apartments are protected

Flip offers listers with a protection policy against damages or theft that occur during a viewing. As long as you follow our terms and conditions and disclose the valuable items in your apartment before the viewing starts then you will be covered for up to $10,000 in claims.


We'll ask you to let us know if you have any animals that could be dangerous for someone else to be around without supervision. As a rule, if you have a dog that's over twenty pounds and one of the bully breeds we ask that you block off all times when your dog will be home alone and take him or her to daycare as necessary.

We will also send you notification emails so you know when viewings are scheduled.

To learn more about how viewings work from the perspective of the renter doing the viewing, click here.

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