Flip uses keyboxes to safely provide temporary access to service providers and potential renters in Managed by Flip apartments. Here are some common questions about setting it up.
This article is about setting up keyboxes. If you’re having trouble opening the keybox, click here.
When do I set it up?
You should set up the keybox as soon as it arrives, within 48 hours. If your keybox isn't setup in this time period, your Flip Instant agreement may be modified or cancelled. If you’re no longer living in or close to the address, you can ship the box to a neighbor or friend to set it up for you.
What do I put inside?
The keybox should contain any keys or fobs that a visitor needs to access the apartment. If you only have one set, you’ll need to get an extra set for Flip to use.
Where do I put it?
I can get to my apartment door without any keys or fobs
You can hang the keybox directly on your doorknob or knocker. If your building has a strict policy against items in the hallway and/or keyboxes in general, follow the steps in the next section.
I need a key or fob to get to my apartment door
The keybox should be safely attached close to the first door where a visitor will use one of the keys or fobs. The keybox will need to remain stationary for a few weeks, so avoid locking it to anything that might be removed. Some popular places are bike stands, tree guards, and railings. Avoid locking the keybox to anyone’s private property, like a railing around a restaurant.
Who will use the keybox?
Service providers (such as cleaners and photographers) and potential renters who are interested in your apartment. You can read more about how we protect listings during viewings here.
Why can’t I just leave the keys with my doorman/concierge?
The keybox lets us give access for a specific hour of a specific day, which means we know exactly who picks up a key when. We need this information to keep visits safe, and the keyboxes are the easiest and most secure way of keeping track of that.
Why can’t I open the door for you?
If you want to be home during viewings or when service providers come by that’s fine with us. Visitors will still need to use the keybox and spare key, as this allows us to control who visits and when.