If you're having trouble accessing a unit during your viewing window you can call our emergency line (you'll see the number below your access code). Here are some common causes of roadblocks.
- The keybox won't open
- Your code may be wrong
- The code worked, but it's not opening
- The code isn't working
Opening up the keybox
To enter your code, press each number, then press the middle lock icon. Each time you press a number, the keybox makes a low beep. When you press the middle lock icon, you will hear an unlocking noise (either one long beep or short beeps and a green flashing light). Pull the face of the keybox towards you to open it.
Can't see my code
You can find your code on your application on Flip. If you haven't verified your account yet, your code will not be displayed. You can still verify your account even if your viewing window has already started.
Keybox wont open
If you hear the keybox unlocking but you can’t pull the keybox open, the keys might be blocking the keybox from unlocking properly. To fix this, press the back and the face of the keybox against each other to hold it shut. While continuing to hold it shut, re-enter your code and press the lock icon. You will hear the lock unlocking. Release the keybox and pull the face of the keybox towards you.
Code is wrong
If you enter your code and the keybox makes an error sound (two sets of three quick beeps or four short beeps and a flashing red light), your code is not recognized. First, make sure that you’re visiting during your scheduled time. If you’re early, please wait until your slot begins. If you’re late, schedule a new time in the app to get a new code.
If you enter an unrecognized code several times in a row, the keybox will go into a lockout mode (the keybox will appear to stop responding). Please wait 5 minutes without touching the keybox, and then try your code again.
If you’re still having an issue, please send a text to the number displayed on your viewing screen.