How do Flip's self-guided viewings work?

Covid-19 update: To maintain the health and safety of our users we are currently only supporting viewings in vacant units.

Self-guided viewings make it possible for renters to tour an available unit as soon as possible without any coordination or in-person meetings.

Flip leaseholders who need to sublet or get out of their lease or landlords filling a vacancy can get started with self-guided viewings by adding a listing.

Here are the steps:

1. Add your first listing and select Flip Leaseholder or Flip Landlord.

2. In your manage dashboard click set up viewings

3. Order a smart keybox and open up viewing windows

4. Hang the keybox from your unit's door

Common questions:

How is this safe?

We've enabled thousands of self-guided viewings throughout the U.S. with zero claims of theft or damage. We keep viewings safe in two ways: trusted renters, and careful access control.

Trusted renters

Renters are required to go through our verification process before touring a unit on their own. First, their identity is verified using facial biometrics technology that matches a live photo to an uploaded copy of their government-issued photo ID. Then, they add a payment method which we keep on file to charge in case anything is reported stolen. If you're interested in getting started with self-guided viewings and would also like to require a background check for viewers, send us a note to request this.

Access control

Viewers receive one-time use pin codes that give them access to the unit door. They are shown the pin code in the first hour before their viewing window and the code only works during their window. After the time window is over, the code can never be used again. The keybox that you'll setup and hang on the door with the key inside is what makes this possible: it contains a (near) infinite amount of codes that are generated for each scheduled viewing without requiring a bluetooth or internet connection.

So all the inquiries go to you?

Anyone who wants to tour the space or find out about availability will be able to do these things self-service. If they have any issues or questions they'll be routed to our support team. During their viewing windows, they'll get access to an SMS hotline that goes directly to Flip support.

Renters can cancel and reschedule their viewing windows as needed on our website.

Can I see a list of leads?

Yes! You will see a daily report showing who inquired about your unit and who viewed your unit.

How can other brokers give tours?

If you would like for anyone else to access the unit for any reason, including real estate brokers who want to show it to their clients, all you need to do is send them a link to the listing.

How do I set it up if I already moved out?

If you're gone already we suggest hiring a Taskrabbit to collect your package and set it up. Choose a delivery address where you know that a Taskrabbit would be able to access the package - for example, an Amazon locker.


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